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We aim to respond to all repairs as quickly as possible, but we need to prioritise appointments to deliver a great customer experience, including taking into account the vulnerability or individual circumstances of each customer
Click here to report a repair
You can report a repair in the any of the following ways:
If you feel there is a risk of danger to your health and safety, or a risk of serious damage to your home, report your repair immediately on 01609 767900
All repairs (excluding emergencies) will be given a timeslot that is convenient for the customer.
Our appointments are Monday to Friday
Mornings: 8am – 1pm
Afternoons: 12pm – 6pm
All day: 8am – 6pm
If you have a mobile phone number registered with Broadacres, you will receive a confirmation text message when the order has been booked, a reminder text message 48 hours before the appointment and a reminder text message when we are on the way to your home. A text message will also be sent to confirm any rearranged appointments.
If we are recalled to the same repair within 28 days, we will offer to reattend by the end of the next working day.
Information about your responsibilities, and what Broadacres are responsible for.
Find out how rechargeable repairs work and if your repair is rechargeable.
The timescales for when the fittings inside and features outside your home will need to be replaced and how the process works.
You may carry out improvements or alterations to your home, but you must get our written permission before you start any work
Find out what causes damp and mould, how to prevent it, and what support we can offer if it appears in your home.
Please read this important advice to help keep you, your family, and your home safe.
If you can’t find what you’re looking for, please email us at info@www.broadacres.org.uk