Customers are at the heart of everything we do
Homes to rent in North Yorkshire and other areas across the north of England.
Amazing homes for sale in some of the best locations across North Yorkshire and beyond.
Extra care, women’s refuge, mental health, learning disabilities, homelessness and sheltered housing.
How to report a repair (including emergency repairs).
Direct debit, ‘My Account’, PayPoint, internet banking, Post Office and by telephone.
Joint tenancies, lodgers and subletting, pets, exchanging homes and more.
We are a successful, innovative, not for profit housing association based in the market town of Northallerton in North Yorkshire.
We own and manage more than 6,800 homes across North Yorkshire and beyond.
We want to solve any damp, mould or condensation issues in your home as quickly as possible to make sure that you have a home that is warm and safe.
We want to make sure that your communities are secure, peaceful and attractive places to live. This involves partnership working with local councils, the police, our contractors, voluntary agencies and most importantly our customers.
We make sure our colleagues have the skills to deliver great customer experiences and we recognise that colleagues are our most valuable asset. Our success depends on having people who can provide an excellent customer experience, which means we value everyone who works with us.
We are dedicated to improving the services we provide by continually reviewing our customers’ experiences. We value the feedback our customers provide and use it to improve and shape our services.
Whether you are looking to rent or buy a home, Broadacres offers a range of options, including for rent, shared ownership, homes with support such has extra care schemes, a women’s refuge and mental health support to buying a home outright.
When you become a customer of Broadacres, we provide you with lots of information to help you manage your home, and we are always available to help with any concerns or questions.
Our ‘Customer Promise’ outlines the standards that you should expect from Broadacres in the areas that you told us were important to you, including our relationship with you, the quality of our services, our communication with you, our accountability, your voice and influence and what we do when things go wrong.
Broadacres Money Advice Service want to advise and support customers who are facing financial challenges. They understand that managing personal and household financial pressures can cause anxiety and stress for our most vulnerable customer groups.
We offer many ways to pay your rent, including any day direct debits, on the ‘My Account’ section of the website, at any PayPoint, internet banking, at your local post office or by telephone.
We focus on customer experience and aim to provide the highest standards of service and homes possible. Our mission, ‘great people, providing great homes and great customer experiences across our rural communities’, underpins the things we measure and the targets we set.
Check out our most recent news articles
Broadacres has announced that Lee Sugden has been appointed as their Interim Chief Executive and joined Broadacres on Monday 4 August. Helen Simpson, Chair of Broadacres said, “We are delighted to announce that Lee Sugden has joined Broadacres as our Interim Chief Executive. Lee has a strong track record, as an experienced and respected Chief Executive within the sector. We are looking forward to him working with Broadacres Board and Executive Team to continue to deliver our corporate objectives.”
A Harrogate-based group which supports the siblings of children with special needs has received a funding boost from Broadacres.
A grant from Broadacres is supporting the efforts of a village community to ensure its green spaces are protected for future generations.
And as part of Rural Housing Week (7th to 11th July), York and North Yorkshire Mayor, David Skaith visited both sites to see the work in progress.
Please email us at info@broadacres.org.uk or contact us using the link below.