Following a series of floods and near misses, in 2019 Broadacres reluctantly took the decision to stop renting out homes at Gillings Court sheltered housing scheme in Thirsk.

Due to the age, design and condition of the building, along with the threat of further floods, it had become impossible to improve the quality of the homes to a standard that our customers deserved.

We make sure our colleagues have the skills to deliver great customer experiences and we recognise that colleagues are our most valuable asset. Our success depends on having people who can provide an excellent customer experience, which means we value everyone who works with us. We are committed to quality in all aspects of our organisation, and that includes colleagues, who are offered opportunities to grow, develop and progress, including training and qualifications.

If you would like to make a complaint about a Broadacres service, please click the link below.

We will accept complaints by phone, letter, e-mail, in person, website and social media.

We know that times are really difficult at the moment and we want to do all we can to help.

This page offers information about where you can find financial help from trusted sources including central and local government, and how you can contact Broadacres for free and confidential money advice.

As a Broadacres customer, you can use ‘My Account’ to:

• Pay your rent
• Request a repair
• Track the progress of an existing repair

Together with Tenants is a national charter that aims to strengthen the relationship between customers and housing organisations. This page allows you to join the conversation by adding your comments to the ‘comments space’ provided.