Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect the following types of personal data from you which we have grouped together as follows:

• personal details: such as your name(s), date of birth, national insurance number, employer details, gender and marital status, your photograph and video footage; your unique tenancy number;
• contact details: such as your address, email address, telephone number(s), contact details, and other contact details you provide to us during our communications or when you use any of our services;
• information relating to your tenancy or for the provision of support services: such as your tenancy and address history, information about anti-social behaviour, your employer details, notes from home visits, meetings and telephone calls, details of property to be acquired, economic status, information about benefits, net income, information about your family members, length of residence in local authority properties;
• grievance and complaints information: such as reports about anti-social behaviour and complaints made by or against neighbours;
• information about your family and others: such as dependants, other people living with you, next of kin and emergency contact numbers;
• financial and transaction information: such as bank details, BACS mandate, credit check information, payments made to us, and any money owed to us
• recordings of telephone conversations made to our contact centre or repairs team: for training and monitoring purposes;
• CCTV footage: We operate CCTV at some of our premises, and these store and capture images;
• audio recordings captured using the Noise app (used for some anti-social behaviour complaints where relevant and appropriate. You will be advised when such technology is to be used)
• information you provide to us when accessing our optional support services, including money advice service (such as your employment status, salary and financial situation) which may include your biographical details.
• information you provide when purchasing one of our properties (shared ownership and other affordable property sales), including mortgage offers, proof of funds and details of financial situation.
• Information collected from remote property sensors such property temperature, humidity, air quality which can be linked back to you as the tenant in the specific property.
• Information to verify your identity when logging onto the Broadacres self-service app or self-service portal, including name, address, tenancy number. Online repair reports submitted via the app or portal, which may include photos, are stamped with your personal details.
• Profile data: such as your interests, preferences, survey and contact form responses. This may include the following:

• • • any information you include on your application for a tenancy with us including your housing and financial circumstances including any benefits you may receive;
    • any information you provide to us via surveys which we have asked you to complete for research purposes, although you do not have to respond to them;
    • any information you share with us in your capacity as a member of the Customer Network (through surveys, focus groups, mystery shopping, customer journey reviews).

• Technical data: your IP address, operating system and browser type for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We may also collect traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the website resources that you access;
• Usage data: such as information about how you use our website.

Some of the information which we collect may be special categories of personal data (also called sensitive personal data). Special categories of personal data require a higher level of protection. The special categories of personal data about you which we may collect include:

• information about your race or ethnicity and sexual orientation;
• information about your health, including any medical condition or disability, pregnancy; and
• information about criminal convictions and offences.

The above information which we collect about you will be obtained through a variety of sources which include:

• from you directly as part of an application process, on enquiry forms, communications with you, information provided when entering into an agreement, registering and using our self-service portal or Broadacres self-service app, reporting repairs or for any other related reason;
• from third parties (such as your relatives, officers in the local authority/social services department, as well as where we carry out identity verification credit or anti-fraud checks against your name using third party databases of Credit Reference Agencies (CRAs) and Fraud Prevention Agencies (FPAs), and from our various partners;
• from North Yorkshire Home Choice and Compass (Choice Based Lettings Schemes), Harrogate District Council or East Riding of Yorkshire Council when you submit an application to become a tenant, your personal information will be passed to us for review;

Automated technologies or interactions. As you interact with our website, self-service portal or Broadacres self-service app, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details: Please see our Cookies Policy for further details.

• from CCTV footage in Broadacres’ buildings and dashcams on our vehicles and via the Noise app. 

When CRAs receive a search from us they place a search “footprint” on your credit file whether or not the application proceeds. Records remain on file with CRAs and FPAs for 6 years after they are closed, whether settled by you or defaulted.  More information about CRAs and how they use personal information is available at: http://www.experian.co.uk/crain/index.html or you can contact the agencies below:

·        Callcredit Consumer Services Team, PO Box 491, Leeds, LS3 1WZ Tel: 0330 024 7579 or visit www.callcredit.co.uk

·        Equifax PLC Credit File Advice Centre, PO Box 3001, Bradford, BD1 5US Tel: 0870 010 0583 or visit www.equifax.co.uk

·        Experian Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF Tel: 0870 241 6212 or visit www.experian.co.uk

For more information about FPAs and how they use personal information, you can contact Veritau of County Hall Northallerton DL7 8AL Tel: 01609 535034 or visit www.veritau.co.uk

We use your personal data in the following ways and for the following purposes:

We will share your personal information with third parties where required by law, where it is necessary to administer our relationship with you or where we have another legitimate interest in doing so.

Some “third parties” are service providers (including contractors and designated agents) carrying out activities on our behalf.  Other third parties will be data controllers in their own right. This means that they are not required to act on our instructions, and they are solely responsible for ensuring that they comply with the law when using your personal data.  We are not responsible for their use of your data if we are acting lawfully whenever we share your data with them.

We may disclose your personal information with the parties set out below:

• housing management companies;
• debt collection agencies and trace agencies;
• Mulberry Homes Yorkshire Limited (a subsidiary of Broadacres) who provide support on the end to end property sales process for shared ownership sales and other affordable housing;
• repairs and maintenance contractors and suppliers on Broadacres’ approved list, including our out of hours provider;
• reporting decarbonisation works to the Department for Energy Security and Net Zero (via the Tees Valley Combined Authority consortium);
• our professional advisors (including our lawyers, PR firm, valuation advisors, district valuers, insurers, occupational health advisors, medical professionals, internal and external auditors and solicitors who are assisting with the sale and purchase of properties);
• IT service providers and other suppliers (such as, Rant and Rave, All-Pay, BACS, etc.);
• registering your tenancy (known as CORE submission) with the Department for Levelling Up, Housing and Communities (formerly known as the Ministry of Housing Communities and Local Government);
• NYC Adult Social Care, GPs and other health professionals;
• confidential waste companies;
• police, health trusts, social services and local authorities (including the other North Yorkshire Homechoice partners);
• The Department for Work and Pensions and other government departments;
• insolvency service;
• mutual exchange landlord;
• utility companies (ensuring accurate bill payer information)/sharing of new tenant contract details);
• refer neighbour disputes and anti-social behaviour cases to mediation services where appropriate (we will only do this with your consent);
• in summary format only with the National Housing Federation (NHF) to help monitor equality and diversity in the housing sector.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing.

If you are an existing customer, we may contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous dealing with you.

If you are not yet a customer, we may process your personal data to send you marketing by electronic means, but we will only do this if you have consented to such marketing.

You may opt out of receiving such marketing by clicking the unsubscribe link at the bottom of any such emails, by clicking ‘opt-out’ on our webpage or by contacting us on 01609 767900.

We may provide new customers with information about energy switching services.

We will not sell our marketing data to third parties without your consent.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect the following types of personal data from you as a colleague (whether prospective or current) which we have grouped together as follows:

• personal details: such as your name, date of birth, gender, nationality, marital status, national insurance number, photograph, video footage, user ID or similar identifier, shareholder number, uniform size;
• contact details: such as your address, email address, telephone number, and other contact details you provide to us;
• confirmation of your identity: such as a copy of your passport, birth certificate, driving licence;
• financial details: such as your bank account, payroll records, tax status information, salary history, pension and benefits; student loans, information to enable trade union payments;
• recruitment information: such as copies of right to work documents, references, and other information you provide in your CV and/or job application form or cover letter as part of the application process including employment history, education information, and qualifications for the role;
• information about your family and others: such as dependants, next of kin and emergency contact details;
• information about your employment with us: such as the start date, location of employment/workplace, adjustments to working conditions, history of vehicle allocation (including speeding tickets and parking fines);
• information about your previous employment: such as job titles, work history, working hours, training records, professional memberships, salary / compensation history);
• your performance with us: such as appraisal information, colleague and customer feedback, completion of training modules;
• disciplinary and grievance information; including potential to record conversations of meetings held.
• Location data; including the location of accidents and location where you are working alone.
  
• security information: such as ID badge and access card information, location data from vehicles to monitor use and safety and CCTV images.
• recordings of telephone conversations made to/received by our lone worker monitoring system;
• information to assess shareholder eligibility and process application;
• details about potential or actual conflicts of interests:
  • • Board and committee members – including shareholdings and other appointments.
    • Colleagues – including linkages to suppliers and relatives housed/employed.
• information about your use of our information and communications systems: such as your IP address, operating system and browser type for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We may also collect traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the website resources that you access.
• Usage data: such as information about how you use our website.

Some of the information which we collect about you may be “special categories of personal data”. Special categories of data require a greater level of protection. The special categories of personal data about you which we may collect include:

• information about your race or ethnicity, religious beliefs, sexual orientation and political opinions such as the information you provide us for diversity monitoring;
• trade union membership;
• information about your health, including any medical condition or disability, health and sickness records; and
• information about criminal convictions and offences, including DBS checks.

The above information which we collect about you will be obtained through a variety of sources which include:

• from you directly as part of the recruitment process;
• from third parties as part of the recruitment process (such as employment agencies, background check providers, former employers, credit reference agencies) and from our various partners;
• information obtained about you in the course of job-related activities throughout the period of your employment with us;

Automated technologies or interactions. As you interact with our website or self-service applications, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details:  Please see our Cookies Policy for further details.

• from CCTV footage at office buildings and dashcams on our vehicles;

We use your personal data in the following ways and for the following purposes:

We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Some ”third parties” are service providers (including contractors and designated agents) carrying out activities on our behalf.  Other third parties will be data controllers in their own right. This means that they are not required to act on our instructions, and they are solely responsible for ensuring that they comply with the law when using your personal data.  We are not responsible for their use of your data if we are acting lawfully whenever we share your data with them.

We may disclose your personal information with the parties set out below:

• HMRC, for example information about your pay;
• pension providers (including auto-enrolment partner NEST and other pension providers);
• student loan companies to make required deductions from your pay;
• benefits provision and administration (for example eye test vouchers, childcare vouchers);
• occupational health provider;
• Barclays Corporate Credit Card Services;
• Professional services (e.g treasury or banking) required to complete anti-money laundering checks on directors / board members;
• IT service providers (including I-trent, AllPay, Salesforce, etc.);
• Fleet service providers (including Kinto and Allstars);
• other organisations involved with a sale or transfer of services in which you are involved;
• regulators and other professional registration organisations;
• public sector agencies to prevent and detect fraud;
• our insurers;
• commissioners and safeguarding authorities;
• Ministry of Justice and law enforcement agencies;
• our professional advisors (such as our lawyers, PR firm, internal and external auditors);
• Health & Safety Executive (HSE)
• third party training companies to facilitate your attendance;
• to provide employer references;
• Disclosure and Barring Service; and
• our Facebook workplace page.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect the following types of personal data from you which we have grouped together as follows:

• personal and contact details: such as your name, work address, work telephone number and work email address;
• organisation-related information: such as your place of work and your job title;
• billing information: necessary to process payments for invoices;
• information about our contractual relationship with you: such as orders placed, payments made, correspondence with you and project milestones, details of property to be acquired;
• Video footage: We operate CCTV at some of our premises, and these store and capture images, and we use dashcams on our vehicles.
• Information collected from publicly available resources: such as Companies House, integrity databases and credit agencies;
• Technical data: your IP address, operating system and browser type for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. We may also collect traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the website resources that you access;
• Usage data: such as information about how you use our website;
• Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details: Please see our Cookies Policy for further details.

The above information which we collect about you will be obtained through a variety of sources which include:

• from you directly as part of our business relationship;
• from other members of your organisation and our various partners;
• from CCTV footage at office buildings and dashcams on our vehicles;
• from publicly available resources.

We use your personal data in the following ways and for the following purposes:

We may share your personal information with third parties where we have a lawful basis for doing so.

Some “third parties” are service providers (including contractors and designated agents) carrying out activities on our behalf.  Other third parties will be data controllers in their own right. This means that they are not required to act on our instructions, and they are solely responsible for ensuring that they comply with the law when using your personal data.  We are not responsible for their use of your data if we are acting lawfully whenever we share your data with them.

The types of third parties with whom we share your personal data are as follows:

• other entities in our group;
• IT service providers;
• our professional advisors (such as our lawyers, internal audit or external audit).