When is your rent due?
Your rent is due each week in advance, but if you want to pay at longer intervals, for example, every month, you should make sure that you make payments in advance. Please allow two working days for your payment to be received by us.
On some occasions we use a company called Allpay.net to process the payments you make to us and you might see the name Allpay appear on your bank statement.
You can also pay quickly and conveniently by Direct Debit. Please see below.
If you are ever unsure if it is a genuine payment made to Broadacres please check the amount and date paid, if you are still unsure please ring our Contact Centre.
If you are struggling to pay your rent please click here.
Ways to pay your rent
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Pay your rent now using 'My Account'
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You can pay your rent using ‘My Account’. If you have never used ‘My Account’ before registering is simple and allows you access to your account 24 hours a day, seven days a week, 365 days a year.
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Set up a Direct Debit
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It’s so easy to pay your rent by setting up a Direct Debit.
The main benefit of Direct Debit is that once it’s set up, you don’t have to worry about your payments as your rent and charges are automatically paid from your bank account. You can set up Direct Debits for any frequency for any amount you choose. You could pay weekly, four-weekly, monthly, quarterly, or annually on any day of the year. You can contact us, and we can easily set up your Direct Debit over the phone or by emailing incometeam@broadacres.org.uk
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Use the Broadacres App
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The Broadacres app is available to download from the Apple App Store and Google Play Store.
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Pay online using Allpay
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If you have a ‘Payment Card Reference Number’ you can pay online using the allpay website or by using the allpay App which is available on your app store.
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Find your nearest PayPoint
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If you have a ‘Payment Card Reference Number’ you can pay using one of the ‘PayPoint’ outlets.
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Pay by cheque
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Please make cheques payable to “Broadacres Housing Association Ltd” and send to:
Broadacres House
Mount View,
Standard Way,
Northallerton
North Yorkshire DL6 2YDPlease remember to quote your account number found in “My Account”
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Internet banking
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Sort Code: 20-61 -53
Account: 20441430You must include your tenancy number.
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Pay at your local Post Office
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You can pay at any Post Office using a Broadacres Payment Card.
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By telephone
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Ring the 24 hour automated line on 0330 041 6497