Sometimes there is a need to move out of your home on a temporary basis. This could be due to an emergency or to carry out planned works to your home that may cause a lot of disruption. Below outlines how Broadacres will approach temporary moves:
- We will focus on the individual circumstances to ensure the move is suitable, especially where there are medical needs and children present.
- For short-term temporary moves we may use hotels or holiday let accommodation. For longer-term works we will try to identify another suitable Broadacres property.
- We will ensure that we are moving residents to the appropriate type of accommodation when undertaking a temporary move, it needs to be both suitable for the timeframe and individual circumstances of the household.
- We will follow our temporary move process and communicate effectively with residents to manage expectations and provide key information such as food or travel allowances and storage of belongings.
- We will listen to customers to ensure the temporary move is understood and listen to any queries or concerns you may have.
- We will give you a named contact during your temporary move and regularly check-in with you to ensure everything is going smoothly.
- We will make sure you are not moved back into your permanent home until all the essential works are completed to minimise disruption.
- Note that all temporary moves can be subject to change, for example a planned move may go to an emergency move if the situation changes, we will aim to minimise any disruption this could cause.