Our repairs service
We understand our repairs service is very important to you and helps keep you safe and happy in your home. Repairs can be caused by wear and tear or simply things going wrong. There are some repairs that are your responsibility and others that are ours, but this is explained in more detail on this page.
How to report a repair
You can report a repair in the any of the following ways (except emergencies).
- By logging into My Account
- Click here to use the online reporting form
- By telephoning on 01609 767900
All repairs are important to us but we need to deal with them in order of priority.
Emergencies
Your repair may need to be attended to quickly because there is a risk of danger to your health and safety, or serious damage to your home.
In an emergency, report your repair immediately on 01609 767900
Responsive Repairs Policy
To support our vision ‘To be the best rural housing association in the country’, we must ensure our customers are proud to say they live in a Broadacres’ home. To achieve this, we will strive to deliver a first-class repairs experience and provide our customers with homes of the highest standards. The following document provides details of our commitment to our customers and how Broadacres provides a high quality, cost effective responsive repairs service for our customers.
Click here to downloadAsset Management Strategy
This is the third Asset Management Strategy, and it brings our approach to asset management up to date and into alignment with the 2023-2028 Corporate Strategy.
This strategy builds on the approach to asset management taken within the 2020-2023 strategy. It connects, at a strategic level, decisions about the deployment of our built assets and their future investment needs with ensuring that our homes are places our customers enjoy, and which keep them safe, warm and make them feel good about where they live.
Download the Asset Management Strategy here
