Strategies and policies

Broadacres is proud to be the rural housing association focused on North Yorkshire, from its market towns and coastal communities, to the more rural areas. Our Corporate Strategy builds on the learning from our successful previous strategy, with customers at the heart of our decision making. This strategy will see us embed customer insight into every area of our organisation and continue to focus on energy efficiency.

This is the third Asset Management Strategy, and it brings our approach to asset management up to date and into alignment with the 2023-2028 Corporate Strategy.  

This strategy builds on the approach to asset management taken within the 2020-2023 strategy. It connects, at a strategic level, decisions about the deployment of our built assets and their future investment needs with ensuring that our homes are places our customers enjoy, and which keep them safe, warm and make them feel good about where they live.  

Our Customer Strategy lays out how we intend to deliver our goal to provide great customer experiences and deliver services which make our customers feel safe and secure.

At Broadacres we strive to provide great homes in which our customers can live happily and affordably. We recognise that every customer is different, and their individuality is reflected in how they live and interact with their home and with us as an organisation. This strategy has been designed to acknowledge this and aims to show the behaviours and plan the actions which will help us maintain, build and strengthen our relationship with all our customers.

We are proud to be the only major Housing Association based in North Yorkshire with a strong focus on supporting our local partners and communities. We are ambitious for our growth and our customers experience. This strategy for growth articulates how we will deliver more safe, warm and affordable homes in the next 5 years across our rural geography.

Our Housing Support Strategy sets out Broadacres vision to provide excellent, inclusive, person-centred services which will grow over the life of this Strategy.

At Broadacres we recognise that housing with support is crucial for our most vulnerable customers and that the provision of this support has a positive impact on the quality of a customer’s life, empowering them to have a voice and to engage with the wider community.

Delivering VfM is integral to what we do; this means measuring our costs relative to the quality of service we deliver and what it means for our customers.

Achieving VfM is not simply procuring the cheapest services or components but about the quality and effectiveness of the outcomes for the money we spend, the customer experience, and connecting investment with performance over the short, medium and long terms. We are constantlychoosing which items or services to buy and which to in-source with our limited resources.

This strategy sets out our environmental sustainability priorities and objectives for the next five year but also looks ahead over the next thirty years and shapes Broadacres’ approach to achieving net zero carbon emissions by 2050.