Broadacres annual 2023-2024 complaints performance and service improvement report
![](https://www.broadacres.org.uk/wp-content/uploads/2024/06/Cover-Annual-Complaints-Report-Accessible-FINAL-GCEC-200624_Page_1.png)
This report looks at our performance with handling complaints, an overview of what they related to and our response to these complaints.
Download the report hereBroadacres Complaint Handling Code Self Assessment April 2024
![](https://www.broadacres.org.uk/wp-content/uploads/2024/06/Cover-HO-Self-Assessment-202324-RS-Final-300624-GCEC.png)
In this assessment we review the service we provide to our customers and how this meets the Complaint Handling Code.
Download the report hereBroadacres Board response to annual complaints performance and service improvement report
![](https://www.broadacres.org.uk/wp-content/uploads/2024/06/Cover-MRC-Draft-Response-1-GT.png)
In this document Broadacres Board review our annual complaints performance and service improvement report, looking at the risks identified, lessons learned, areas of achievement and challenges.
Download the report here